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​Privacy policy – Casa Michael

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This Privacy Policy describes how Casa Michael, a hostel located in Ecuador, collects, uses, stores, and protects the personal data of guests, visitors, and users of our services, in accordance with the Ley Orgánica de Protección de Datos Personales (LOPDP) of Ecuador and applicable international data protection standards.

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Casa Michael may collect and process the following categories of personal data:

• Identification data: full name, nationality, passport or national ID number

• Contact information: email address, phone number

• Reservation details: booking dates, room type, number of guests, special requests

• Payment information: payment confirmations or transaction references
  (Casa Michael does not store full credit card numbers)

• Communications: emails, messages, WhatsApp communications, or inquiries

• Technical data: IP address and basic usage data when using our website or Wi-Fi (if applicable)

• Legal and regulatory data: information required by Ecuadorian tourism, migration, or public authorities

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Personal data is processed for the following purposes:

• Managing reservations, check-ins, and check-outs

• Providing accommodation and related hostel services

• Communicating with guests before, during, and after their stay

• Processing payments and managing accounting obligations

• Complying with Ecuadorian legal, tax, tourism, and migration requirements

• Ensuring safety and security within Casa Michael

• Improving our services and guest experience

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Casa Michael processes personal data based on one or more of the following legal grounds:

• Performance of a contract (reservation and accommodation services)

• Compliance with legal obligations under Ecuadorian law

• Consent, when applicable (e.g., marketing communications)

• Legitimate interests, such as service improvement, operational management, and security, provided these do not override the rights of the data subject

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Personal data is retained only for the time necessary to fulfill the purposes described in this Privacy Policy, including:

• The duration of the guest’s stay

• Post-stay communication and administrative needs

• Mandatory retention periods required by Ecuadorian law

Once these purposes are fulfilled, personal data is securely deleted or anonymized.

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